Social Query SaaS
SQM - Unified Social Query Management & CRM Hub
An omnichannel CRM routing engine aggregating customer inquiries from Facebook, WhatsApp, Instagram, and web chat into a single prioritized support queue.
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WhatsApp Automation•Conversational AI & Commerce
24/7 Intelligent WhatsApp Automation & Commerce Bot
An interactive conversational commerce and support bot built on WhatsApp Cloud API, handling product inquiries, real-time parcel tracking, and live agent handoffs.
Official Meta Cloud API
High-throughput enterprise webhook integration with 99.99% uptime.
Live Parcel Tracking Bot
Returns instant courier tracking status directly within the WhatsApp chat.
Frictionless Agent Handover
Escalates complex inquiries to human representatives without losing context.
WhatsApp Automation
24/7 Intelligent WhatsApp Automation & Commerce Bot
Conversational AI & Commerce Client: Apex Commerce & SupportJuly 2026
To provide immediate customer support and automate sales conversations, Syntor IT engineered an enterprise WhatsApp Automation Bot. The system connects directly to store inventories, courier tracking APIs, and customer service desks to answer inquiries, send abandoned cart reminders, and route complex requests to live agents.
Platform Architecture & Delivery:
WhatsApp Cloud API Webhook Engine, Bot NLP Flow Builder, Live Agent Escalation Desk
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Visual System Tour
System Interface & Key Screens
Interactive multi-angle view of production screens and user workflows
Screen 1 / 2
TECHNOLOGIES
Tools of the Trade.
The bot architecture uses stateful dialog managers with fallback NLP matching and instant agent escalation webhooks.
TS
01Initial Requirements
02Feasibility Analysis
03Proof of Concept
04Team Expertise
05Cost Optimization
06Risk Assessment
Stack & Connectors3 Items
Node.js & TypeScript
Low-latency webhook processing engine.
TS
WhatsApp Business Cloud API
Official Meta Graph API messaging infrastructure.
Redis & BullMQ
Asynchronous task queues for broadcast message dispatching.
What The Client Required
A detailed breakdown of the functional deliverables, architectural constraints, and business automation workflows specified by Apex Commerce & Support.
Conversational Automation
- Interactive WhatsApp menu flows for catalog browsing, order lookup, and store policies.
- Real-time parcel status lookup returning courier location and estimated delivery time.
- Automated post-purchase notifications (Order Placed, Shipped, Out for Delivery).
Commerce & Marketing
- Automated abandoned checkout reminders with pre-filled WhatsApp checkout links.
- Broadcast campaign manager with Meta-approved template compliance checks.
Human Escalation
- Seamless transition from bot to human agent without losing chat context.
- Unified agent dashboard with quick canned responses and media attachment sharing.
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Challenges
1
Customer support representatives spent 70% of their time answering repetitive questions regarding order status.
2
Manual WhatsApp messaging caused delayed responses and high cart drop-off rates during flash sales.
3
Meta template approval requirements caused broadcast campaign rejections.
✓
Solutions
Automated order status inquiries by directly connecting the bot to courier and store APIs.
Engineered automated instant replies that respond to customer inquiries within 1 second 24/7.
Built a template builder that validates message formatting against Meta guidelines before submission.
The Outcome
85% of standard customer inquiries resolved automatically, reducing support overhead and recovering lost carts.
85%
Inquiries Auto-Resolved
<1s
Average Bot Response
+30%
Abandoned Cart Recovery
24/7
Continuous Availability
The WhatsApp Automation Bot has drastically reduced support desk volume while boosting repeat orders through personalized conversational outreach.
Our Approach
1
Speed & Accuracy
Ensured instant responses with accurate real-time inventory and parcel data.
2
Contextual Escalation
Preserved complete conversation histories when handing off to human staff.
3
Meta Compliance
Built strict template validators adhering to WhatsApp Business policies.
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The Syntor IT Advantages
AI-Ready Engineering Talent
Top 1% Senior Full-Stack Engineers
Cost-Effective, Flexible Engagement Models
100% On-Time Delivery & Enterprise Retention
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